Cleanliness Protocols

Our Commitment to You

Public Areas

  • All guests entering the hotel property have their temperature tested and their hands sanitized. 
  • Floor markers are placed in areas where guests are required to be in line in order to maintain physical distancing. 
  • Hand wash stations, equipped with liquid soap dispensers, foot-pressed bins, and hand sanitizers have been installed strategically around the property, both guest and staff areas.
  • All high-touch areas in public areas are cleaned and sanitized every hour.
  • Public Area air conditioning vents are cleaned on a scheduled basis, to ensure workplaces are clean and hygienic. Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) are wiped with disinfectant regularly. 
  • Cleaning staff immediately report breaches in PPE such as a tear in gloves or any other potential exposures to their supervisor 
  • Clean and sanitize shared equipment between each use, for example, gym equipment
  • Dry-Mist Sanitizing Services provided by Mops Sanitation Ltd, done in all public areas twice monthly.


  • The wearing of gloves and face masks is mandatory for all cleaning activities to be done by team members.
  • Extensive sanitization of rooms is conducted after guest check-out. This includes sanitization of mattresses, pillows, furniture and equipment. Sanitization of small items such as remotes etc.
  • Air conditioning vents are to be cleaned on a scheduled basis 
  • Handling of used linen (sheets, pillowcases, napkins, tablecloths et cetera) is done while wearing gloves and a face mask.
  • Cleaning staff immediately report breaches in PPE, such as a tears in gloves or any other potential exposures, to their supervisor. 
  • Encourage frequent handwashing and use of hand sanitizer
  • Housekeeping only services rooms in the guest’s absence.
  • Housekeepers are instructed to have ventilation system off and windows open if possible, to increase air circulation
  • Housekeepers are allowed extra time to clean rooms for required precautions and to allow them to conduct more thorough cleaning and disinfection of rooms between guests
  • Reusable collateral from is removed from rooms. Critical information is provided as single-use collateral and/or electronically posted.
  • Dirty linens are bagged for transport and wash at a high temperature and cleaned in accordance with guideline

Concierge Service

  • Floor Markers are placed to ensure physical distancing at the front desk. 
  • Signage is mounted in the reception area, imploring guests to exercise physical distancing as much as possible.
  • Guest and Staff are asked to report any ailments to the property management.
  • Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) are wiped with disinfectant regularly. 
  • None-contact check-in is facilitated with in-room check-in/pre-check in procedures (e.g. copy of identification card sent to Reservations, pre-authorization of credit card for full stay prior to check in)
  • Plexiglass installed at front desk 
  • Removal of lobby chairs 
  • PPE is worn by bellmen and concierge agents. 


  • All employees attend sensitization sessions in collaboration with TPDCO and Ministry of Health.  
  • Health screening is done for all team members on a consistent basis. 
  • Sanitation and quarantine protocols are in place and being observed, logbooks and checklist are used to ensure consistency. 
  • All returning employees provide travel history and are screened/observed for any flu-like symptoms for a two-week period. If any signs/symptoms are evident they are immediately pulled from duty and asked to self-quarantine and visit the company doctor or their private doctor.
  • Suppliers are required to maintain strict sanitation procedures regarding production and delivery to Hotel. 
  • Contractors also have access to hand wash station their hands with soap and water. 
  • Our Local Public Health Department routinely checks the efficacy of sanitation practices.
  • There is mandatory sanitation training for all categories of employees.
  • Where activities require staff to guest contact, the staff are provided with handwash and/or hand sanitizing items and PPEs where applicable. 
  • Any suspected illnesses are logged and reported to the Ministry of Health and Wellness including dates and times, signs and symptoms observed, age and gender of the person(s) showing signs and symptoms and the activities that they engaged in.
  • Temporarily reduced carrying capacity for swimming pools are implemented to enable social distancing. 
  • Staggered employee lunch time and reconfigure lunch area in compliance to maintain physical distancing protocols.
  • The seating arrangement by the swimming pool is temporarily adjusted in accordance with MOH guideline of at least 6ft apart to maintain social distancing.